Details
Thursday: Customer Service & Numeracy for Work
Morning – Customer Service
Start the day by learning the essentials of customer service. Participants will develop knowledge and practical skills to support and assist customers, both during and after a purchase. This includes communication, problem solving, and strategies to create positive customer experiences.
Afternoon – Numeracy for Work
In the afternoon, focus on numeracy skills in the workplace. Learn how to select and interpret mathematical information that appears in everyday work tasks. Participants will practise using a variety of mathematical and problem-solving strategies to complete tasks with accuracy and confidence.
Benefits & Outcomes:
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Build confidence in customer service roles and interactions
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Develop effective communication and problem-solving skills
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Strengthen numeracy and apply it to real workplace situations
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Gain practical strategies to complete work tasks accurately
Who is this for?
The Johnny H Work Readiness Program is designed for people aged 16 and over who are looking to build the skills, confidence and independence needed to prepare for meaningful employment.
This program is ideal for school leavers with a mild to moderate intellectual or developmental disability who want to explore different job pathways, develop real-world skills, and gain a better understanding of work environments.
Sessions run in small, supportive groups and are tailored to meet individual learning needs. Whether you’re just beginning to think about work or already have some experience, this program helps you grow your capacity and take the next steps at your own pace.
Note: Activities in this unit may be adapted to meet individual needs. Accommodations, such as 1:1 support, working with peers, and additional time, can be arranged to ensure a supportive and accessible learning experience.
We do our best to minimise any changes but plans may be forced to change due to external staffing, school holiday programming and adverse weather.
Essential Information
The NDIS price covers the duration of the term and will be arranged through a Program of Supports.
The NDIS price covers support only. Johnny H can only accept booking requests from those whose NDIS funds are Self or Plan Managed. If your plan is Agency Managed, please call 1300 053 001 to discuss your options.
Bookings can be made at any time during the term.
Participants can bring their own lunch or enjoy a meal prepared in-house for a small fee which covers the cost of morning tea, lunch, afternoon tea and drinks, all prepared fresh each day. Lactose and gluten free options are available – you may indicated your dietary needs when booking.
For those who bring their own meals, please be aware that we are a nut-free centre – for the health and safety of all participants, please avoid bringing foods that contain nuts.
Johnny H Nepean Shuttles are not offered for this program. If transport is required, please speak to the regional manager directly.
Please refer to our Cancellation Policy prior to booking.
